Shipping

We pride ourselves on offering exceptional hand made products
and services, we understand that when buying online delivery is an important aspect of your shopping experience. We will endeavour to deliver your products on time when we say we will, and for your products to arrive in perfect condition.

Locations

We offer as standard free UK and European shipping

International/world shipping (which is considered to be everywhere which is not inside the UK or EU) is charged as per the calculated rate displayed at the checkout, pricing will vary depending on location.

Dispatch time

Because we hand-make in-house all our products and offer bespoke alterations, we typically require 3 weeks to make and dispatch your product.

If you need your order sooner than the standard 3 week dispatch time please let us know, we will do everything we can and will be happy to discuss your specific requirements.

Shipping time

Shipping duration after dispatch will vary on location. Shipping times are calculated at the checkout where you will receive an estimated delivery date based on your location.

Damage

All orders are carefully packaged and insured against damage or loss during shipping. We have partnered with reliable shipping carriers to ensure that your order arrives in perfect condition. If your order does however arrive damaged or defective, please contact us immediately, and we'll send a replacement item once we have received your return at no additional cost to you.

Order inquiries

We are committed to providing the highest level of service to our customers. If you have any questions or concerns about our delivery policy, your order or anything else, please don't hesitate to contact us:

Orders@selenelighting.com