Returns
We at Selene Lighting want you to be completely satisfied with your purchase, we understand that sometimes you may need to
return an item. We offer a no quibble returns policy on all our standard products to ensure your peace of mind when shopping with us.
Our return policy is as follows:
- You may return any product purchased from us within 30 days
of purchase for a full refund, alteration or exchange. - To make a return, simply contact our customer service team
with your order number and reason for the return. We'll provide you with a
return shipping label, so you won't have to pay for return shipping. - Items must be returned in their original packaging and in
new, resalable condition. We reserve the right to refuse a refund or exchange
if the item is not in its original condition. - If you receive a damaged or defective item, please contact
us immediately, return the item and we'll send a replacement item at no
additional cost to you. - Refunds will be issued to the original payment method used
for the purchase. It may take up to 10 business days for your refund to be
processed and reflected on your account. - If you prefer to exchange for a different product or would
like an alteration to your existing order, please return the item in its
original packaging and as new condition, we'll cover returns and reshipping
costs.
We want you to feel confident in your purchase, and we're committed to providing exceptional customer service. If you have any questions or concerns about our return policy or a specific product, please don't hesitate to contact us.